Shipping and Delivery Policy

Effective date: 11 November 2026

Babyroo is operated by Shah & Co.

Delivery locations

We deliver within India to addresses supported by our delivery partners. Availability for your address is confirmed before you place an order.

Dispatch and delivery

Orders are dispatched within 24 hours of order confirmation. Estimated delivery is 3–5 days after dispatch, depending on the destination. Any product-specific delivery schedule will be shown before purchase. If we become aware of a significant delay, we will contact you using your order contact details. Nothing in this policy removes your rights concerning late delivery under applicable law.

Shipping charges

Shipping charges, any applicable cash-on-delivery charges and eligibility for free shipping are displayed before payment. No undisclosed mandatory charge will be added after your order is placed.

Tracking

Where tracking is available, we will send the details to the email address or mobile number provided with your order.

Address changes and unsuccessful delivery

Please provide a complete address, PIN code and reachable phone number. Contact us promptly for corrections. Changes after dispatch depend on the delivery partner’s ability to accommodate them. If delivery fails because of an incorrect address or recipient unavailability, we will contact you to discuss redelivery or cancellation. Any proposed redelivery charge will be explained and agreed beforehand. You will not be charged to correct a failure caused by us or our delivery partner.

Damaged or missing deliveries

You may refuse a visibly damaged or tampered parcel and contact us. If already accepted, retain the product and packaging where practical. For missing items or a parcel marked delivered but not received, contact us with your order number. Photographs help us investigate; an unboxing video is not compulsory.

Food handling

Follow the product’s labelled storage instructions promptly on receipt. Contact us if the delivered condition appears unsafe.

Shah & Co — Babyroo
5, Pillaiyar Koil Street, Pallavan Nagar, Nerkundram, Chennai, Tamil Nadu – 600107, India.
Phone: +91 91766 54785
Email: Babyroo.in@gmail.com