Shipping policy

Effective date: 11 November 2026

Dispatch and delivery

Orders are dispatched within 24 hours of order confirmation. Estimated delivery is 3–5 days after dispatch, depending on the destination. We deliver within India to locations supported by our delivery partners. Address availability and any product-specific schedule are confirmed before purchase. If we become aware of a significant delay, we will contact you. Your statutory rights concerning late delivery remain unaffected.

Charges and tracking

Shipping charges, applicable cash-on-delivery charges and free-shipping eligibility are displayed before payment. No undisclosed mandatory charges will be added later. Where available, tracking details will be sent to your order contact details.

Address and failed delivery

Provide a complete address, PIN code and reachable phone number. Contact us promptly for corrections; changes after dispatch depend on the delivery partner. If delivery fails due to an incorrect address or recipient unavailability, we will discuss redelivery or cancellation with you. Any proposed redelivery charge must be explained and agreed beforehand. You will not be charged to correct a failure caused by us or our delivery partner.

Damage, missing items and food handling

You may refuse a visibly damaged or tampered parcel and contact us. If already accepted, retain packaging where practical. Contact us about missing items or a parcel marked delivered but not received. Photographs help us investigate; an unboxing video is not compulsory. Follow labelled food storage instructions promptly on receipt. Do not consume apparently unsafe products.

Read our full Shipping and Delivery Policy and Returns, Refunds and Cancellation Policy.

Shah & Co — Babyroo
5, Pillaiyar Koil Street, Pallavan Nagar, Nerkundram, Chennai, Tamil Nadu – 600107, India.
Phone: +91 91766 54785
Email: Babyroo.in@gmail.com