Returns, Refunds and Cancellation Policy

Effective date: 11 November 2026

Change-of-mind returns

Because our products are food items, we do not accept returns or exchanges solely because you change your mind, ordered the wrong product or no longer require it. This does not restrict remedies for defective, unsafe, damaged, expired-on-delivery, incorrect, missing, spurious or materially misdescribed products, or other remedies required by law.

Reporting a problem

Please contact us preferably within 3 days of delivery for visible order or delivery issues. This is a requested reporting period, not a deadline that removes your statutory rights. Report hidden defects or safety concerns as soon as you discover them. Provide your order number, a description and photographs of the product, packaging, batch number and date marking where reasonably available. An unboxing video is not mandatory. Stop using any apparently unsafe product and retain it safely, where practical, until we provide instructions.

Remedies and return costs

We will review your complaint promptly and provide the remedy required by applicable law, which may include a refund or replacement. You will not be required to accept store credit instead of a refund to which you are entitled. Where collection is necessary because of our error or a qualifying defect, we will arrange it at no cost to you. Do not post food products back without contacting us. Opening a product to discover a defect does not automatically make a claim ineligible. Claims may be declined where the problem resulted from misuse or storage contrary to the label rather than a product defect.

Cancellation

Contact us as soon as possible. Orders may be cancelled without a cancellation fee before dispatch. After dispatch, we may be unable to stop delivery; change-of-mind requests are subject to the food-return restriction above. This does not restrict cancellation or refund rights arising from our failure to supply correctly or under applicable law. If we cannot fulfil an order, we will notify you and refund the amount paid for cancelled items and associated delivery charges that are no longer applicable.

Late delivery

Where delivery is late beyond the stated delivery schedule, we will provide cancellation, refund or other remedies as required by applicable law. Any applicable statutory exception, including force majeure, will be assessed in accordance with that law.

Refund method and timing

Accepted refunds will be initiated promptly within a reasonable period and within any timeline required by applicable law. We will communicate the initiation status and provide a refund reference where available. Refunds normally go to the original payment method. For cash-on-delivery orders, we will agree a suitable bank or UPI refund method with you. Bank or payment-provider processing time may be additional. We never require your UPI PIN, card PIN or OTP to issue a refund.

Delivery charges

For a full-order refund caused by our error or a qualifying defect, the original delivery charge will also be refunded. Partial-order refunds include delivery charges refundable under applicable law.

Shah & Co — Babyroo
5, Pillaiyar Koil Street, Pallavan Nagar, Nerkundram, Chennai, Tamil Nadu – 600107, India.
Phone: +91 91766 54785
Email: Babyroo.in@gmail.com